Today, customers have the power, not the businesses.
Who gave them this power? Us — with the help of technology and easy accessibility.
Customers have a number of options to choose from at their fingertips along with the resources necessary to educate themselves and make purchases/use services on their own.
This is why it’s so important to provide a remarkable experience and make them want to continue doing business with you. Customers are your best resource for growing your brand awareness in a positive way and generating word of mouth in turn providing more referrals.
Below are a few learnings on how a good customer experience can benefit your business:
Increased spending: Harvard Business Review found that customers who had the best past experiences spent 140% more compared to those who had the poorest past experience.
Using the power of tele-calling we were able to provide their customers with the best experience by giving them real-time support and handling customer grievances.
Learn how businesses use Futwork to set up calling teams for improved customer experience, reach out to us at firstname.lastname@example.org or you can fill in the form here and we will get in touch with you asap.